HYBRID Member Service Representative

Overview

TEKsystems is currently hiring Member Service Representatives to start with a Fortune 100 Financial Institution in Jacksonville, FL. This is a remote position for residents within 60 miles of Jacksonville.

• Respond to inquiries and requests from members and other individuals within a 24/7 high-volume, schedule-driven and structured contact center operation.
• Provide information regarding the company’s products and services, demonstrating knowledge, active listening, adaptability across multiple systems, and engagement methods to ensure optimal member experience and customer service.
• Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.
• Advise members of other products and services that may fit their needs and provide opportunities for positive member interaction.
• Handle a call volume of 80-100+ calls daily.

• High School Diploma / GED required.
• 1-2 years of recent customer service experience working directly with customers (call center, collections, banking).
• Ability to work in a fast-paced, high-volume call center environment.

• Multiple shifts available – must be open to work between 11:30am – 11:30pm.
• Training
  
  Schedule:
  
  Monday – Friday, 9:00am – 5:30pm.

This is a Contract to Hire position based out of Jacksonville, FL.

The pay range for this position is $19.50 - $19.50/hr.

• Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type:
This is a hybrid position in Jacksonville, FL. Final date to receive applications:
This position is anticipated to close on Jan 31, 2026.

TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

TEKsystems is an Allegis Group company. Learn more at

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.