Customer Service Representative - Remote
Grand Rapids, Kent County, Michigan, 49528, USA
Listed on 2026-01-24
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, Customer Success Mgr./ CSM
Customer Service Representative - Remote About the job Customer Service Representative - Remote
We are the only 100% union-label supplemental benefits provider in the world
, proudly serving over 40,000 unions and associations internationally. For more than 60 years, we’ve specialized in delivering supplemental and permanent benefit solutions to hardworking families who rely on us for financial security.
We are looking for motivated and service-oriented individuals to join our remote team. You’ll work directly with union members who have requested benefits information
, helping them understand their options and guiding them through the enrollment process.
Handle inbound and outbound calls with prospective clients
Set virtual appointments and conduct benefits presentations
Educate clients on available programs and coverage options
Complete applications and documentation with accuracy
Maintain high-quality service standards and client records
Participate in leadership training and development opportunities
What We’re Looking For:Excellent verbal communication and interpersonal skills
Positive, energetic attitude and professional demeanor
Strong customer service or sales background (preferred, not required)
Basic computer proficiency and ability to work in a digital environment
Team player who works well with all levels of the organization
Legally authorized to work in the U.S. or Canada
What You’ll Receive:100% remote work – no commuting required
Flexible work schedule to fit your lifestyle
Weekly pay plus performance-based monthly bonuses
Annual incentive trips to destinations like Cancun, the Bahamas, Las Vegas, and more for top performers
Career development and fast-track promotion opportunities
If you’re passionate about helping others, ready to grow in a supportive environment, and want a career that offers flexibility and high earning potential—
apply today and take the first step toward a meaningful future.
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