Customer Communications Administrator III

Overview

Location:

US-IL-Itasca
Company:
Canon U.S.A., Inc.

Requisition
Category:
Customer Service/Support
Position Type:
Full-Time
Workstyle:
Hybrid

Supports Field Service Managers with administrative functions. Ensures balanced workloads between technicians and delivers excellent customer response times by handling multiple data points, researching issues, and making quick decisions in the best interests of the company. Effectively handles sensitive and/or specialized responsibilities. Ensures Oracle Install Base accuracy, handles requests via live call, email, and fax along with high value customers.

• Provides outstanding service to customers calling the dispatch team for service.
• Responds to routine customer inquiries via live call or Email as needed.
• Provides follow through on any special customer needs in a timely manner.
• Responsible for handling escalated situations.
• Follows established work procedures on routine tasks, and makes recommendations regarding customer issues when applicable.
• Balances workloads to meet customer service level agreements. Contacts customers with updated estimated time of arrivals as needed.
• Responsible for the successful completion of complex transactions associated with high value customers.
• Coaches peers to improve response times and deliver exceptional customer experiences.
• Provides back-up phone support as needed.
• Responsible for working complex Oracle reports.
• Schedules installs and de-installs.

• HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.
• Bachelor's degree preferred. Business Administration or related field preferred.
• Experience in related field required. Prior call center or dispatch knowledge preferred.
• Strong verbal and written communication skills.
• Proficient in MS Office, strong attention to detail, organized and able to multitask.
• May provide guidance to less experience employees.
• May occasionally work a different shift due to business needs.
• In accordance with applicable law, we are providing the anticipated base salary for this role: $21.20 - $31.74 hourly.

Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, Canon Inc. ranks in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

To learn more about Canon, visit  and connect with us on Linked In at

Who We Are
Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Our mission is to exceed customer expectations with our technologies and enrich the lives of our local communities and staff. We are a collaborative team with strong work ethic, creativity, and a cooperative spirit. We value integrity, respect, empowerment, and making a difference.

Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week, unless a specific business need arises requiring in-office attendance on other days. Schedules may change based on business needs.

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