Customer Care Associate - LATAM

Overview

Employer Industry: Global Employment Solutions

Why consider this job opportunity:

• Salary range of $15,600 — $35,150 USD
• Flexible paid time off and flexible working hours
• Opportunity to work remotely from anywhere
• Comprehensive benefits including mental health support services and stock options
• Empowerment to take ownership and prioritize life-work balance
• Strong emphasis on employee growth and development with a learning budget

• Provide customer support through email and live messaging across various product areas
• Manage and resolve customer inquiries and tickets efficiently
• Collaborate closely with the Customer Success and operational teams to enhance user experience
• Maintain productivity standards while ensuring high attention to detail
• Advocate for customer needs and enhance the customer journey

• Strong problem-solving skills with a focus on customer advocacy
• Solid experience in Customer Support or Customer Enablement within a tech environment
• Proficiency in CRM tools for managing customer interactions
• Excellent communication and collaboration skills
• Fluent in written and spoken English

• Experience working remotely or in a fast-growing organization
• Familiarity with HR, Payroll, Healthcare, and/or Pension systems

#Global Employment #Remote Work #Customer Support #Career Growth #Flexible Work

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