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Customer Service Rep Bilingual HelpDesk/Support Customer Success Mgr./ CSM

Hybrid Public Sector Customer Service Advisor

Remote / Online - Candidates ideally in
Birmingham, West Midlands, B1, England, UK
Listing for: Brook Street
Full Time, Remote/Work from Home position
Listed on 2026-01-24
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, HelpDesk/Support, Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 40000 - 60000 GBP Yearly GBP 40000.00 60000.00 YEAR
Job Description & How to Apply Below
A staffing agency in Birmingham seeks a Customer Service Advisor to join a public sector team. This role involves handling inbound calls, providing guidance on legal processes, and delivering high-quality customer service. Successful candidates will undergo 4-6 weeks of onsite training and should possess excellent communication skills with a calm demeanor. The position is hybrid, combining 60% office and 40% home work.

Prior experience in customer service is preferred but not required.
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