Spanish Customer Care Associate

Job Title

Spanish Customer Care Associate

Planet Art’s vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live events.

The company’s brands include the popular Free Prints and Free Prints Photobooks apps and the industry leading Simplyto Impress card and stationery site, as well as Personal Creations, Cafe Press and ISeeMe! Visit  to learn more about our brands.

We have more than 500 team members across multiple offices, primarily in Calabasas CA, San Diego CA, Woodridge IL, Minneapolis, MN and Pleasanton, CA. We also have team members in two company-owned offices in China, as well as in Europe.

Planet Art is looking for a Bilingual Customer Care Associate (English/Castilian Spanish) as a contractor to support the company’s Customer Care Department.

This is a remote, work-from-home position.

• Be the primary contact to external customers via phone, chat, and email
• Ensure quality of all orders, including photo placement and spelling/grammar
• Be dedicated to 100% customer satisfaction
• Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
• Other duties as assigned

• Excellent written and verbal communication skills
• C1/C2 English and Castilian Spanish level of proficiency
• Friendly, bright and outgoing personality with a "can do" attitude
• Internet savvy, general computer skills, and at least average typing skills (40wpm)
• At least 3 years of customer service experience in a call center environment
• Preference of 1-2 years of leadership experience.
• Ability to work flexible and changing work schedules.
• Reliable attendance
• Demonstrated ability to deliver high-quality customer service in all three channels (Phone, chat, email), including following all company protocols and policies; ability to maintain a positive attitude toward customers under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs.
• Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.

• Position requires long-term and fully remote work in US time zone.
• Position requires regular, continuous use of computer.
• Position requires regular sitting and standing.
• Position requires regular interaction with team members through the following methods: phone, Web Ex, Slack, or email.
• Position requires time and screen tracking via Hubstaff

• Own computer (Windows 10 or higher or Mac, at least 8GB RAM and at least Intel i5, Ryzen 5 or M1 processor)
• Reliable high-speed internet access
• A compatible noise-cancelling headset. For the list of compatible headsets, please check
• Private, distraction-free environment

• 500php per hour (equivalent to 86,000php per month)

• Paid Time Off
• Paid US Holidays