Customer Service Advisor - Online Team

Brook Street recruitment is delighted to be working with our North Belfast client who are currently recruiting a Customer Service Advisor to join their expanding team. Reporting to the Customer Services Manager, you will be a key part of the Digital Team, handling customer enquiries via phone, email, and live online chat. The business has built a strong reputation for delivering award‑winning customer service, and this role plays an important part in maintaining and enhancing those standards.

• Dealing with customer requests and complaints and enquiries via web chat, email and phone
• Ensure that all customer enquiries and complaints etc. are followed up and dealt with promptly and effectively.
• Provide assistance and support to other members of the sales team as may be necessary to meet customer demands
• Update computer system with amendments to enquiry/order/job specifications and maintain and update customer records
• Monitor and support team performance to ensure maximum performance from the team
• Be driven to achieve and maintain top quality customer service levels at all times
• Provide regular structured feedback to enable constant improvement of product and service levels
• Any other reasonable duties as required, or at the request of management

• GCSE Maths and English at Grade C or above or equivalent
• Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
• Experience of managing emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
• Motivated by achievement of results and providing a high level of service to all customers
• Strong team player

Location:

Dargan Crescent, Belfast

Full‑Time, Permanent

Salary: £26,000 – £28,000 + Performance Bonus

Working Hours:

Flexible – 8:00 am‑4:30 pm or 9:00 am‑5:30 pm

Please send CV to Colleen Farquharson via the apply link.

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.