Customer Service Consultant

We’relooking for Contact Centre Consultants to join our team!

At Nationwide, our Contact Centres provide industry-leading service to our members. As a consultant you’llanswer calls and support our customers with their questions and look at ways in which you can further support them, from guiding them through online banking to discussing our extensive range of services.

We will be running an Assessment Centre for this position,therefore you must be available to attend our Northampton office during the fourth week of February for a start date of 13th April.

This role is a35 hour working week, working Monday to Friday, 9am-5pm.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

The first 6 weeks of the job will be dedicated to training at our Northampton office after which you'll spend at least two days per week, or if part time you'll spend 40% of your working time, on site in the same location. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

• Access to private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Banking - but fairer, more rewarding, and for the good of society

Handling a range of inbound calls, you’ll play a central role when it comes to supporting our members.

We’re a building society not a bank, so our customers are members and their needs are at the heart of everything we do.

You could be guiding them through online banking or discussing our range of mortgages, loans or accounts and adapting your style to suit each customer to make sure they get the outcome that’s right for them.

Bring your enthusiasm for helping and we’ll give you full training before you take a single call. Strong teamwork is built into the way we do things so, even at home, you’ll have lots of support from friendly colleagues.

If you’ve got a customer service background and you’re a confident communicator and looking to take on a new challenge, this could be just the job for you.

We are looking for candidates with:

• A passion for doing the right thing for our customers
• The…