Customer Service

Marketplace Operations Manager (Shopee / Tokopedia) & Executive Assistant

Jakarta,

PT RADITYA ANUGERAH MEDIKA

Customer Service Livechat (FLUENT ENGLISH ONLY)

Bali,

Assist in handling customer inquiries related to tour packages, flight tickets, hotels, transportation, and other travel services via phone, email, Whats App, and social media.

Provide basic and accurate information about the company’s products and services under supervision.

Support the booking process, including schedule changes, cancellations, and payment confirmations.

Assist in handling customer complaints and escalate issues to senior staff when necessary, in accordance with company SOPs.

Coordinate with internal teams (operations, ticketing, hotel partners, tour guides, and finance) to support smooth service delivery.

Update and maintain customer data, booking records, and travel documents accurately.

Follow up with customers before and after the trip to ensure basic customer satisfaction.

Support administrative tasks related to daily customer service operations.

Learn and comply with company policies, procedures, and service standards.

Support senior customer service staff as required.

Minimum high school diploma; a Diploma or Bachelor’s degree in Tourism, Hospitality, or a related field is preferred.

Fresh graduates or candidates with minimal 6 months or 1 year experience are welcome to apply.

Basic communication skills in English (written and spoken); willingness to improve is required.

Willingness to learn, with a positive and customer-oriented attitude.

Basic problem-solving skills and the ability to handle customer issues with guidance.

Able to work under pressure and manage assigned tasks responsibly.

Basic proficiency in Microsoft Office; experience with booking systems is a plus but not mandatory.

Willing to work flexible hours, including weekends and public holidays if required.

Open to remote working arrangements.