Dispatcher, Customer Service​/HelpDesk

Position Overview

Dispatcher

We are seeking a highly organized and customer-focused Dispatch Coordinator to join our dynamic heating, cooling, and plumbing team. This role is essential in ensuring that our field technicians are routed efficiently, customers are informed and supported, and all service operations run smoothly throughout the day.

If you thrive in a fast-paced environment and enjoy solving logistical puzzles while keeping customers satisfied, we’d love to hear from you.

• Full-Time / In-Office
• Monday - Friday
• Occasional Weekends & Evenings
• On-Call Support as needed

Weekends and Evenings qualify for remote work

A remote work option is available, & must be earned

• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Company Cell or iPad Provided
• Paid Time Off
• Paid Holidays
• 401(k) Retirement Plan with Company Match
• Life Insurance
• Employee Discount
• Health Savings Account
• Quarterly Team Events and Outings

• Must be comfortable working with scheduling/dispatch software and CRM systems
• Must be able to keep up and thrive in a fast-paced office environment
• Previous experience in dispatch, scheduling, or logistics (HVAC/plumbing industry preferred)
• Strong organizational and multitasking abilities
• Excellent written and verbal communication skills
• High attention to detail and problem-solving mindset
• Proficient with computers and the following programs:
  Service Titan, Microsoft Office, and general office technology
• Ability to remain calm and efficient in high-pressure situations
• Strong customer service and interpersonal skills

• Routing & Logistics:
  Dispatch technicians based on location, skills, and availability for efficient scheduling.
• Customer Updates:
  Reschedule as needed and provide real-time ETAs.
• Service:
  Handle calls and emails with professionalism and empathy.
• Coordination:
  Manage daily emails and admin tasks promptly.
• Parts & POs:
  Arrange part deliveries and manage purchase orders.
• Work Orders:
  Create and close out work orders with accurate documentation.
• Phone Support:
  Assist with calls during peak times.
• Team Planning:
  Coordinate with our CSR team to plan daily call volumes.

🎯 Culture:
Driven, supportive, fun—high standards, no shortcuts.

🔧 Focus Service:
Efficient, smart dispatch keeps everything running smooth.

📚 Learning Opportunities:
Ongoing paid training, mentorship, and career growth.

🤝 Standards: C.A.R.E.S values guide everything we do—no compromise.

▶️ Premium Workplace:
Streamlined tools, strong support, and room to thrive.

Disclaimer:
By completing this form you give PV Heating, Cooling & Plumbing permission to contact you through email, phone, and text about current job openings.