Account Coordinator Bilingual French-English

Overview

Account Coordinator – Bilingual French-English, Flex PT 25 hour 1099 Contract (100% Remote), $17.00 per hour.

Company:
Leading Edge Connections, LLC. Type:
Flex PT 25 hour 1099 Contract (100% Remote). Pay: $17.00 per hour.

Leading Edge Connections, LLC is a full-service virtual contact center outsourcing company built around people. Our fully remote teams embrace flexibility, innovation, and a culture of connection—delivering exceptional results while ensuring every team member feels valued as part of the LEC Family.

We’re on the lookout for enthusiastic Account Coordinators bilingual in French-English to join our amazing virtual team. If you love helping people, solving problems, and keeping conversations upbeat, this role is for you. You’ll be the friendly voice (and inbox hero) for our customers—answering calls, emails, and guiding them with empathy and care. You’ll assist with purchases and verify orders, help customers navigate online portals, highlight benefits, encourage renewals, and be a trusted go-to person who makes their day better.

Candidates with an insurance background or experience as an agent shine here.

• Deliver professional and empathetic customer support via phone and email.

• Assist with purchases, order verification, and product/service inquiries.

• Provide technical support for customer portals, including login and navigation assistance.

• Support membership retention efforts by explaining benefits clearly and encouraging renewals/resign-ups.

• Handle inbound/outbound calls with a focus on soft sales and customer loyalty.

• Cross-functional use and documentation with CRMs and dialers.

• Identify high-risk or escalated customer situations and act promptly.

• Maintain punctuality, reliability, and a positive attitude in all interactions.

• Be open to cross-training and supporting additional projects as requested.

• Must reside in the United States and be authorized to work and live in the U.S.

• High School Diploma or equivalent.

• 1–3 years of call center or chat support experience (required).

• Fluent in French/French-Canadian and English (required).

• Insurance or policy/agent experience strongly preferred.

• Strong communication, grammar, and active listening skills.

• Previous remote/work-from-home experience preferred.

• Technical aptitude;
  Salesforce or Hub Spot experience preferred.

• Understanding of call center support metrics and ability to act on them.

• Ability to work independently, problem-solve, and use resources effectively.

To be successful in this role, you must have your own computer and home office setup that meets the following minimum specifications:

• Personal computer (laptop or desktop only; no Chromebooks, Mac Books, iPads, netbooks, or tablets).

• Processor:
  Intel Core i5 5200 series or greater; at least 4 performance cores.

• Memory: 8GB RAM minimum;
  Windows 10 (64-bit) or higher.

• Display:
  Screen resolution 1280x768 or higher; dual monitors required for efficiency.

• Internet:
  Reliable high-speed internet with a wired Ethernet connection (hardwired to router).

• Audio: USB noise-canceling headset.

• Security:
  Up-to-date antivirus software with a recent scan; firewall enabled.

• Flex 25-40 hour contracts, Monday through Friday.

• Mid-Day hours.

• 100% remote work environment.

• $17.00 per hour (1099 contract).

• Work from home.

• Supportive and collaborative team environment.

Note: If you are passionate about customer service, fluent in French and English, and experienced in insurance, tech support, or membership retention, we encourage you to apply.