Member Services Specialist

Overview

NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. POSITION IS HYBRID. Please note that we are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions. The Member Services Specialist is a hybrid role, meaning it entails a combination of remote work and in-person attendance.

Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2024 and 2025 award. We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice. Be a key player in our mission to become the premier financial partner for our community. Your skills and dedication are essential to our success.

Our Difference: Lafayette Federal Credit Union is not only a great place to bank, but also a great place to work. In addition to our Top Workplaces recognitions, we have national recognitions including Newsweek’s America’s Best Banks, a 5-star rating from Bauer Financial, and national recognition by S&P Global’s Top Performing Credit Unions.

Our Culture: Inclusion, diversity, high performance, and new opportunities. Teamwork and community involvement are valued. Each person is valued for their unique skills, with a devotion to the people we serve and community charity involvement.

Our Opportunities: Professional development, training, and certification are a priority to help you reach career goals and provide advancement opportunities.

This is not a typical “Call Center” job. As a Member Services Specialist, you will join a dynamic team focused on providing credit union members with an unparalleled service experience. On the Member Engagement Team you will collaborate with multiple business units to achieve success for our members. You will serve as a point person for member service through inbound and outbound calls and written communication, and you will work closely with the Member Engagement Manager to find appropriate solutions to member needs.

A day in the life of a Member Services Specialist will include:

• Answering inbound member calls with kindness and professionalism. Processing transactions for members via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
• Conducting member outreach calls to identify product opportunities.
• Proactively take ownership of member needs and resolve to the fullest extent possible.
• Cross-selling and promoting Credit Union products and services.

Our ideal candidate will have one to three years of banking and/or call center experience with cash handling, customer service experience, strong verbal communication, and understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.

Top benefits or perks: Joining Lafayette Federal comes with perks to support you in your personal and professional journey. We provide employees with a generous benefits package including:

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan).
• Fully funded deductible (HMO Plan).
• 401k employer matching contribution.
• Income protection with life insurance, short and long-term disability.
• Paid time off, holiday leave & birthday leave.
• Educational assistance.
• Commuter benefits program and more.

Pay: $42,612 - $49,500 annually depending on experience and qualifications.

To apply for the position please go to (Use the "Apply for this Job" box below)..

Location: This position will report to our headquarters. We are located in the heart of Rockville, MD where career growth meets urban vitality. Experience the perfect balance of professional opportunity and a lively community, creating a unique environment for success and fulfillment.

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer. EOE/AA/DISABILITY/VETERAN.