Customer Service Advisor; Ohio residents

About The Role

Role:
Full time | Remote - Ohio residents

Looking for a work-from-home opportunity that will help you make the move from a job to a rewarding career? This role can provide the full-time schedule, personal fulfillment and benefits you’re looking for.

Pay Transparency:
This position starts at $13 per hour.

As a Work at Home Customer Service Advisor at Morley, you’ll help customers, health care providers and beneficiaries navigate their health insurance questions, providing meaningful support when they need it. We’ll teach you everything you need to know to confidently support callers via phone and email. Your ability to empathize, evaluate caller issues and decide on appropriate next steps will help you excel in this early career role.

• Full-time role with strong benefits
• Flexibility with paid time off
• Comprehensive training
• Leadership development program available to help you grow your career
• Supportive and knowledgeable team
• Positive, empowering work environment

You Need

• Communication skills
• Listening, basic math and typing skills
• High-speed internet delivered through a wired provider (cable or fiber) that you can connect a work computer to via ethernet cable
• See Skills for Success below

• Research, process and resolve customer and health care provider questions about benefits, insurance eligibility, payments, quality-care issues and complex inquiries
• Relay detailed information to customers, managers and clients
• Initiate status reports or service recovery letters to the inquirer
• Route inquiries when appropriate
• Educate new and existing customers and team members on relevant policies, procedures and specific benefits
• Document details of each interaction in the tracking system to maintain up to date and organized records
• Offer timely and accurate solutions through inbound and outbound conversations (e.g., phone calls, chats, emails) while keeping a positive and upbeat attitude

Live chat with a Morley Talent Acquisition (TA) Specialist:  | chat hours: 8 a.m.

- 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day.

• Excellent communication skills (spoken and written; so you can clearly convey detailed information)
• Able to analyze detailed information and draw reasonable conclusions (helps you resolve complex issues)
• Basic math skills (important for providing support surrounding payments)
• Empathy, listening, organizational, quick thinking, multitasking and time management skills
• Able to work in an ever-changing environment
• Computer skills including Microsoft Office

• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Typing speed of 30+ words per minute
• Available to work shifts within the center's hours of operation:
• Monday - Friday
• 8 a.m.
  
  - 9 p.m. Eastern time
• Possible Saturdays/Sundays from October through March
• Must be able to stick to the schedule reliably, as some queues are time sensitive

• Experience in medical claims reimbursements or medical billing
• Conversant in health insurance industry terminology
• Demonstrated knowledge of health care policies, procedures, applicable certificates and riders, and benefits as related to inquiry processing
• Knowledge of customer service techniques

• Ohio resident
• Secluded and distraction-free work environment
• Required internet setup:
  • High-speed internet delivered through a wired provider (cable or fiber)
  • Computer must be physically connected to your modem / router using an Ethernet cable
  • Wireless, 5G and satellite connections are not supported

The Remote

Experience:

Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.

Why Join Our Morley Family:
At Morley, your paycheck is just the start - add in health coverage, wellness resources and financial benefits, and you get a total compensation package designed to support you in…