Digital Engagement Agent

Overview

Position: Digital Engagement Agent

Job Summary:

As a Digital Engagement Agent, you will be responsible for connecting with customers and prospective customers across various digital channels. You will respond to customer inquiries, address concerns, and create positive interactions on platforms such as Yelp, Facebook, email, and other digital platforms. Your goal is to foster meaningful connections, provide exceptional customer service, and contribute to the growth of our online community.

If you’re passionate about connecting with people, eager to grow, and ready to enhance your customer service skills, we want you on our team. Apply today and show us how you can elevate our customer service experience to the next level!

About us:

We are a leading, family-owned bathroom remodeling company based in San Diego County, specializing in shower and bath transformations. With a commitment to excellence, we take pride in being recognized as the "Best Kitchen & Bath Remodeler" by Union Tribune’s San Diego’s Best Of in 2022, 2023, 2024, and 2025. As the fastest-growing bathroom remodeling company in Southern California, we are dedicated to creating beautiful spaces for our clients while fostering a great team environment.

If you are hired, you are not just joining a company, you will be joining a team, and a family.

At Shugarman’s Bath, we don t just value quality; we prioritize it. We care about the experience of our customers. Check out our awesome team on Instagram:

Our Services:
Wet Area Remodeling (Showers, Tubs & Walk-in Tubs)

• Respond to Customer Inquiries: Monitor, respond to, and follow up on customer inquiries, messages, comments, and reviews across social media platforms, ensuring timely, professional, and friendly interactions. Offer assistance via text, email, and messages, while accurately recording customer details in our system to ensure seamless service.
• Problem Resolution: Address customer concerns, resolve issues, and provide clear, accurate information to ensure customer satisfaction.
• Engagement: Engage with customers proactively by participating in conversations, sharing relevant content, and fostering positive relationships with our online community.
• Brand Representation: Maintain a consistent brand voice and tone in all interactions, ensuring that the company s values and mission are reflected in each response.
• Feedback Reporting: Collect customer feedback and share insights with the team to help improve products, services, and overall customer experience.
• Collaboration: Work closely with the contact center team to escalate issues, share customer insights, and align on messaging.

• Work-from-home: because who doesn’t love the comfort of their own space?
• Earning Potential: A bonus opportunity is available, allowing you to maximize your earnings.
• Supportive Team Environment:
  Work with a team that values collaboration, support, and a strong sense of community. We truly care about each other.
• Be Part of a Winning Team:
  Join a company recognized as the best in the industry.

• California, Arkansas, Oklahoma, or Washington resident (live in-state).
• Thrive in a remote work environment, enjoying the flexibility of working 100% from home.
• Have a dedicated and quiet workspace at home that allows for focused, uninterrupted work.
• Have a reliable high-speed internet connection to ensure seamless communication and productivity.
• Are passionate about advancing your career
• Are interested in AI and using it to maximize your skills on the job (we can teach you how to take advantage of these tools)
• Are punctual and reliable, ensuring that you consistently meet deadlines and work expectations.
• Are comfortable with learning and using various software platforms, including Salesforce, Five9, and Hatch (training will be provided, if needed).
• Have availability to work on weekends
• Possess strong communication and interpersonal skills.
• Enjoy working in a fast-paced, team environment
• Have a high attention to detail in data entry and customer interactions.
• Have the ability to handle multiple tasks and work under pressure.
• Hold a high school diploma or equivalent required; degree…