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Principal CSM – Remote & Retention

Remote / Online - Candidates ideally in
Scottsdale, Maricopa County, Arizona, 85261, USA
Listing for: Axway
Remote/Work from Home position
Listed on 2026-01-24
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support, Client Relationship Manager
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
Position: Principal CSM – Remote Growth & Retention
A leading software solutions provider is looking for a Customer Success Manager to oversee customer relationships within their managed cloud business. This role requires at least 7 years of customer success experience, exceptional communication skills, and the ability to manage and grow accounts effectively. You will engage with customers to optimize product usage and drive outcomes, ensuring high satisfaction and retention.

This position offers a supportive environment that fosters collaboration and innovation.
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