Customer Service Representative - Remote

Overview

Employer Industry: Uniform Supply and Services

• Hourly rate up to $17.00, based on skills and qualifications
• Comprehensive benefits package including medical, dental, vision, and paid parental leave
• Eligibility for 80 hours of vacation, 40 hours of floating holidays, and paid sick time annually
• Opportunity to work remotely, providing flexibility in your work environment
• Supportive company culture with a focus on customer satisfaction and team collaboration

• Handle inbound customer calls, providing information on products, pricing, and account services
• Record all information accurately related to customer issues or accounts
• Resolve customer complaints and discrepancies to achieve one-call resolution
• Develop and implement tailored resolution plans for individual customer needs
• Monitor and enforce company service programs to ensure compliance and address service trends

• Minimum of two years of customer service experience in a high call volume environment
• High school diploma required;
  Associate's Degree or higher preferred
• Strong knowledge of customer service processes and complaint handling
• Excellent communication skills and ability to work with company software
• Schedule flexibility, including availability for days, nights, weekends, and overtime

• Bilingual in English and Spanish
• Experience with Oracle software
• Proven ability to drive customer service programs and maintain customer satisfaction

#Uniform Services #Customer Service #Remote Work #Career Growth #Comprehensive Benefits

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.