Information and Referral Specialist; Elder HELPLINE

Are you ready to make a meaningful impact in your community? Join the Area Agency on Aging Southwest FL as a Full-Time Information and Referral Specialist (HELPLINE) and help connect individuals to vital resources. This exciting opportunity allows you to work from the comfort of your home while engaging with diverse clientele, creating solutions for their unique needs. With a competitive pay range of $18.27 - $21.19 per hour, this position not only offers financial stability but also the chance to thrive in a flexible, customer-focused environment.

Ideal for recent graduates, seasoned professionals, and retirees looking for a fulfilling role, you'll be part of a dynamic team that champions high performance and forward-thinking solutions. You can get great benefits such as Medical, Dental, Vision, Life Insurance, Paid Time Off, and Employee Discounts. Step into a role that empowers you to enhance lives while enjoying the freedom of remote work.

Located in Fort Myers, Florida, you can make a difference without compromising your work-life balance!

As a Full-Time Information and Referral Specialist (HELPLINE) at Area Agency on Aging Southwest FL, you will be the vital first point of contact for individuals seeking assistance on the Elder Helpline. Your role will involve answering incoming calls and providing timely, accurate referrals for a range of aging and disability services. In this fast-paced environment, you'll remain calm and professional, offering support to callers in crisis or emotionally challenging situations.

Utilizing your problem-solving skills, you'll navigate multiple systems to research, document, and track service requests efficiently. Collaboration is key; you'll work closely with teammates and support essential agency programs such as SHINE and EHEAP. Additionally, you will maintain detailed records, contribute to updates in the agency's resource database, and support outreach efforts as well as special projects, making every day a new opportunity to make a difference.

To excel as a Full-Time Information and Referral Specialist (HELPLINE) at the Area Agency on Aging Southwest FL, several key skills are essential. First and foremost, strong communication abilities are crucial, allowing you to convey information clearly and compassionately to elderly clients and their families. You must possess excellent problem-solving skills to navigate complex situations and develop tailored solutions for diverse needs.

Active listening is vital, enabling you to understand the emotional nuances of callers, especially those in crisis.

Additionally, organizational skills are necessary to efficiently track service requests and maintain detailed records. Collaboration is another important aspect; being a team player will allow you to work effectively with colleagues and support agency programs. Finally, adaptability and a proactive approach will empower you to handle a dynamic workload and contribute to outreach initiatives and special projects that broaden the agency's impact.

If you feel that this job is what you're looking for, applying is a piece of cake - just follow the instructions on this page. Good luck!

Drug Screening and Level II background test required.