Customer Service Representative; Remote - Albany, NY

Overview

Maximus is currently hiring for Customer Service Representatives to join our New York State of Health (NYSOH) team. This opportunity requires 10 days of onsite training in Albany, NY with opportunity to work remotely after successful completion of the 10 days onsite. Training is a total of 6 weeks. Candidates must reside within 100 miles of Albany, NY.

Date:
Thursday, January 15, 2026
City:
Albany
State: NY
Country:
United States
Working time:
Full-time

• Answer incoming calls from the general public, prospective enrollees, and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and confidentiality and privacy policies.
• Respond effectively to all forms of inbound and outbound contacts.
• Track and document all inquiries using the applicable systems.
• Transfer or refer consumers to appropriate entities according to established guidelines.
• Facilitate the fulfillment of caller requests for materials via mail, email, or download.
• Facilitate translation services for non-English speaking callers according to procedures.
• Escalate calls or issues to the appropriate designated staff for resolution as needed.
• Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
• Process new applications for health care coverage via telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.
• Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested.
• Respond to inquiries consistent with confidentiality and privacy policies and refer callers to alternate sources when appropriate.
• Meet Quality Assurance (QA) and other key performance metrics.
• Maintain safety standards and work in an office environment; be able to remain in a stationary position for extended periods; occasionally lift up to 25 pounds.
• Perform other duties as assigned by management.

• High school diploma or GED, or 6+ months of relevant professional experience, or equivalent combination of education and experience.
• Residency within 100 miles of Albany, NY is required.
• Strong data entry and telephone skills.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform in a fast-paced work environment and manage multiple tasks simultaneously.
• Ability to work as a team member and independently.
• Previous experience with computers, phone systems, and headsets preferred; previous experience in customer service preferred.

• Internet speed of 20 Mbps or higher.
• Connectivity to the internet via Wi-Fi or Ethernet to the home router.
• Must currently and permanently reside in the Continental US.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay transparency:
Compensation is based on factors including location, education, experience, and market rates. Salary ranges may differ based on contract value and internal value analysis. Other rewards may include incentives. Maximus provides benefits including health insurance, life and disability insurance, a retirement savings plan, paid holidays and paid time off. An applicant’s salary history will not be used in determining compensation.

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process. If you require assistance, please contact People Operations at .