Regional Customer Success Senior Manager; Remote

Employer Industry: Industrial Technology

Why consider this job opportunity:
- Salary up to $
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the United States
- Collaborative and innovative work environment focused on customer success
- Engage in meaningful projects that contribute to sustainability and energy efficiency
- Chance to lead initiatives that enhance customer experiences and operational efficiencies

What to Expect (Job Responsibilities):
- Understand and translate customer needs in your territory, aligning with sales strategies
- Partner with sales leadership and operations teams to ensure efficient service delivery
- Proactively address customer service needs and remove obstacles to achieving goals
- Analyze performance data and generate insights for operational reviews
- Lead CX initiatives to improve tools and processes for customer interactions

What is Required (Qualifications):
- Bachelor's degree or equivalent work experience or certifications
- 6-8 years of customer service, support, and sales experience
- 2+ years of people leadership and managing direct reports
- Solid understanding of the internal organization, industry specifics, and business strategies
- Superior communication and interpersonal skills

How to Stand Out (Preferred Qualifications):
- Experience in using analytics tools for performance evaluation
- Familiarity with customer feedback incorporation in service strategy development
- Demonstrated problem-solving and critical-thinking abilities
- Ability to remain calm and focused in stressful situations
- Willingness to travel regularly with customers based on business needs (25-50%)

#Industrial Technology #Customer Success #Remote Work #Career Growth #Sustainability Initiatives #Leadership Opportunity

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