Remote Client Support Agent - San Antonio, TX
Remote / Online - Candidates ideally in
San Antonio, Bexar County, Texas, 78218, USA
Listed on 2026-01-23
San Antonio, Bexar County, Texas, 78218, USA
Listing for:
OneTouch Direct
Full Time, Remote/Work from Home
position Listed on 2026-01-23
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Customer Service Rep, Bilingual
Job Description & How to Apply Below
MUST LIVE IN SAN ANTONIO, TX
Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:
- Respond to incoming customer inquiries via phone, email, and chat.
- Demonstrate a thorough understanding of our products and services to effectively address client needs.
- Provide solutions to problems while ensuring a positive customer experience.
- Maintain accurate documentation of all client interactions.
- Work collaboratively with team members to continuously improve service delivery.
- Minimum of 1-2 years of experience in customer service or support.
- Exceptional verbal and written communication skills.
- Familiarity with CRM software and customer support tools.
- Ability to work efficiently in a remote setting with minimal supervision.
- Strong analytical and problem-solving abilities.
- Must be available to work flexible hours, including potential evenings and weekends.
- Must have a reliable desktop or laptop computer running Windows 11.
- High-speed wired internet connection is required.
- USB headset with noise-canceling capability (wireless headsets are not acceptable).
- Webcam (built-in or external) is necessary for video interactions.
- Full time. 40 hours per week schedule with overtime opportunities!
- Great pay. Hourly base salary + benefits!
- Training. Paid training & development
- Benefits. Health Care Plan (Medical, Dental & Vision)
- Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
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