Customer Support Executive - Membership

Wise May are looking for a Customer Support Executive to work as part of a Customer Service Team for a Membership organisation. The role will involve being the first point of contact to the organisations membership queries and providing an excellent member experience.

Hybrid working 3 days in the Office, 2 days working from home.

• Responding to member enquiries over phone phone, via email and other channels
• Providing clear and accurate support onstandards, products and services
• Retention of potential leavers
• Follow the internal escalation process where a query requires more complex technical support
• Act as a voice of the member, championing their needs and priorities to the wider business
• Support internal projects with member knowledge, outbound calling and inbound response handling when required

• Proven Customer Service experience
• A positive outlook and can-do attitude
• Excellent communication skills
• High levels of empathy
• Strong analytical abilities to troubleshoot and resolve customer issues effectively

• 25 days holiday (buy up to 5 days holiday)
• Up to 12% employer Pension contribution
• Access to GP clinic
• Life Insurance
• Eye care
• up to 2 moving house days
• Private dental scheme
• Private healthcare
• Cycle to work scheme
• Season ticket loan
• Family travel insurance
• Gym membership