Distribution Dispatcher

We have multiple career opportunities for a Distribution Dispatcher to join our team!

You will play an important part in the process of serving and helping customers, because without you, materials and personnel rarely get to where they need to be. Dispatching requires good communication skills, organization and a friendly personality. As a valued member of our team, your input is imperative to the success of any job at the worksite. If you enjoy working with people, pay close attention to detail, then dispatching is the right job for you!

Without dispatchers working as the middle piece of the puzzle, jobs can't get done. You will be providing assistance to all Gas, Water, Wastewater and Shared Field Services personnel, service providers and supervision relative to daily work assignments, scheduling, customer relations, safety and emergency situations. The successful candidate will be required to work various shifts to include evening, overnight, weekend and holiday shifts to maintain 24/7 office coverage.

You will be responsible for monitoring computer aided dispatching (CAD) system for work assignment and field status. Monitor and respond to field technician’s issues and inquiries on the dispatch radio and phone systems.

Very important part of the role will be after Call Center business hours, assist with external customer calls for emergency gas, water and sewer situations to include leaks, overflows and service outages. Additionally, you will assist locate technicians, field personnel and service providers with utility service and main records and measurements utilizing ESRI (utility mapping tool) outside of Engineering business hours.

• Health, Dental & Vision
• Defined Benefit Pension Plan
• 401(k) Retirement Plan with company match
• Short-Term Incentive Plan (STIP)
• Health Savings Account (HSA) with company contribution
• Wellness Program
• Adoption and tuition assistance
• Employee Credit Union
• PTO and Paid Holidays
• Position eligible for hybrid work schedule

Due to Dispatch being a 24/7 hour operation, applicants must be available to work A (first), B (second) or C (third) shifts, including nights, weekends and holidays on-site. Shifts may vary between 8, 10 and 12 hours. This position is eligible to participate in our remote work program after the onsite training period.

Salary Minimum: $47,800, grade 5

• Recognizing and expediting the routing/notification of emergency orders to insure proper response (KPIs). Providing proper documentation or explanation when goals are not met. Initiating contact with outside agencies during various emergency events, including the Fire Department, Health Department and other utilities.
• Prioritizing and routing of customer and internally requested work orders to field personnel. Documenting service outages and initiating customer notifications through the Admin Tool.
• Respond to external customer calls addressing customer inquiries, complaints, and needs.
• Respond and initiate internal customer calls (Contact Center, Supervision, Crews, Servicemen) addressing work orders, routing, and staffing needs.
• Process back office work to include, but not limited to;
  Indiana 811 locate requests, wastewater reports, customer work order routing, response to customer and field employee calls and inquiry and the processing of improper International Fuel Gas Code compliance tag conditions.
• Fill in for Senior Dispatcher (overtime calls and emergency alerts/communications).

• High School diploma or GED equivalent and/or combination of education and experience related to Human Relations and Communications
• Excellent written and oral communication skills
• Must be able to respond and react to changing work environments relating to workload management and utility emergency events.
• Must have the ability to work on-site, remotely or from home.
• Must maintain a suitable remote or homework environment during work hours.
• Flexibility to work various shifts that may include nights, weekends and holidays.
• Must participate in an on-call rotation and be available to work on-site or remote when on-call.
• Available to work a reasonable amount of…