Customer Service Representative; Part-Time

Overview

Working title:

Customer Service Representative

Class title:
Customer Service Representative II

Posting No.: 0102-26

Opening Date: 01/07/2026

Closing Date: 01/22/2026

Location:

Remote (WFH)

Class Code: 0134

FLSA:
Non-Exempt

Salary Group/Salary: A13, $21,250.02/yr.

Division:
Customer Service

Number of positions: 1 (.5 Part-time position)

General Description:

Performs complex customer service work that occurs in a contact center environment and consists of responding to customer inquiries via telephone, social media, email, or in person by delivering information timely, accurately, and in a positive and professional manner. Bilingual Customer Service Representatives may interpret and/or translate for bilingual customers. Work requires frequent contact with the public, government officials, and department staff.

May train others. Attendance, punctuality, and a core value driven approach are required work attributes. Works under general supervision, with limited latitude for the use of initiative and independent judgment. This position reports to the Customer Service Manager. This is a part-time, 20 hours/week, remote (work from home) position. Must reside in Texas.

• Responds to inquiries from customers and the public providing timely and accurate information concerning agency programs and procedures in a positive and professional manner. Contacts may occur via telephone, email, webchat, social media, printed correspondence, or in-person. Phone responses and in-person, email, and social media responses shall be given with a positive and professional tone and conform to department protocols with respect to format, spelling, and grammar.
• Full-time Customer Service Representatives maintain a minimum of 55 contacts per day, striving for 70+ contacts to exceed expectations;
  Part-time Customer Service Representatives maintain a minimum of 35 contacts per day, striving for 35+ contacts to exceed expectations.
• Provides information on agency programs and application processes to department customers. Following TDLR procedures, may process payments through credit card transactions.
• Researches information to respond and/or resolve customer service matters.
• May train other Customer Service Representatives.
• May draft, rewrite, or translate documents to/from English to/from a foreign language.
• Maintains an 87% attendance and punctuality rate based on an average 50-week work year and adheres to their assigned schedule including shift start/end times, breaks, and lunches.
• Explains and maintains working knowledge of all statutes TDLR regulates, internal division processes and procedures, and agency systems.
• Complies with division and/or agency training requirements.
• Demonstrates a spirit of teamwork, offering positive and constructive ideas, encouragement, and support to other members of the staff and team, while upholding the agency's core values.
• Keeps management appropriately informed of ongoing activity and critical matters affecting the operation and well-being of the division and agency.
• Adheres to all Texas Department of Licensing and Regulation Personnel Policies
• and performs other related duties as assigned.