Marketing Representative, Pre Arrival

Launch your marketing career with $2,500 incentive guarantee per month for up to 6 months designed to help you thrive from day one!

As a Marketing Representative, Pre‑Arrival you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our owners and guests.

• Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. Marketing Representative, Pre‑Arrival have a targeted annual earnings of $100,000 per year, with some Team Members earning substantially more based on their individual performance.
• Medical, Dental, and Vision insurance
• Financial Wellness – 401(k) plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more

Our Marketing Representative, Pre‑Arrival will work a flexible schedule to include weekends and holidays. Remote work may be a possible option depending on business need, meeting IT and workspace qualifications and meeting minimum performance standards.

• Contact owners and guests through multiple touch points, such as outbound calls and email, to offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
• Manage the call list provided and make the required number of outbound phone calls per day to meet production requirements.
• Sell local tours and activities while performing exceptional vacation planning concierge services.
• Promote HGV Ultimate Access events.
• Proactively work with management to resolve any customer‑related challenges that may arise.
• Willing and able to complete any reasonable request from management.
• Complete other administrative duties and tasks as assigned by management.

• High School Diploma/GED
• Able to work flexible schedules including mornings, evenings, weekends, and holidays
• Minimum 1 year of customer service experience
• Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
• Excellent verbal and written communication

• Previous sales‑related call center experience or timeshare experience
• Previous tours and activity or concierge service experience

Hilton Grand Vacations is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.