Virtual & Lifestyle Concierge - Finnish speaking Job Cape Town South Africa,Customer Service/HelpDesk

Position: Virtual Travel & Lifestyle Concierge - Finnish speaking

Elevate Your Professional Journey:
Become a Virtual Travel & Lifestyle Concierge!

Are you ready to step into a world where luxury meets innovation? We're seeking a dynamic individual to become the cornerstone of our Lifestyle team, catering to the needs and desires of high-net-worth individuals around the globe.

Picture this: orchestrating exclusive experiences, curating unparalleled travel itineraries, and making the impossible possible, all at the fingertips of our esteemed clientele. As a Virtual Travel & Lifestyle Concierge, you'll embody sophistication, anticipate needs before they arise, and transform dreams into reality with finesse.

This isn’t just a job; it’s a gateway to a realm of opulence and distinction. If you have a passion for exceeding expectations, possess an unwavering commitment to excellence, and thrive in the world of bespoke service, then we want you to bring your flair and finesse to our team.

Join us and embark on a journey where your expertise will shape unforgettable moments for those who expect nothing but the extraordinary. Take the leap into a career where every day is an adventure, every request a challenge, and every success a testament to your exceptional skills.

Requirements

If you have worked in Luxury Retail, Hotels and Resorts, Account Management, VIP Concierge, Luxury Travel - this could be an excellent career progression and an opportunity to work for a growing award-winning company.

You MUST have excellent language skills in professional English and Finnish
, in written and spoken (according to the CERF Framework C1-C2).

2+ years experience in leisure orientated sector of business, hospitality, retail, leisure, Customer service, concierge or call center

Experience with a GDS system desirable

Exceptional verbal and interpersonal skills when dealing with members, suppliers and clients, working in a calm and professional manner at all time

Strong administration skills and be able to prioritized workloads to meet strict deadlines

Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture

Are service-oriented, flexible and able to work under pressure

Natural sales flair with experience in selling lifestyle and travel services

Have a positive attitude and identify with Ten Group values

Value exceptional service and live by this motto

Computer Literate: to a high level and proficient with all Microsoft Office programs (Outlook, Excel, Word, PowerPoint) ; additional software or CRM tools experience of advantage

Flexibility: Requires full-time commitment (40 hrs/week) with rotating shifts and the ability to work on weekends.

Guidelines for Hybrid/Home Office :

Located in United Kingdom or South Africa

Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office

A secure home office at your confirmed address, free from background noise or other distractions.

You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click , follow the instructions and once you have your results, please take a screenshot and upload this on your application form.

Benefits

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

Rewards designed around you:

A competitive salary depending on experience, performance based bonus

Access to a world of professional lifestyle and travel networks - tap into a pool of knowledge

Hybrid working
. You can combine working from home and working from the office.

Paid time away from work
. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.

Paid Sabbaticals
. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.

Extra Rewards
. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.

Remote Working Holidays - possibilities to Travel and Work anywhere in the world!

Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!

Be part of our global, dynamic, and inclusive Team
, with diversity at its core.

Genuine career opportunities within a dynamic and international company.

Who We Are

Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and…


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