Remote Customer Service Fraud Detection _

Remote Position

This is a remote position for USA based agents Only!

• On a daily basis, for the Fraud Detection Program, Agents will perform services related to customer policies and procedures.
• Respond to customer inquiries in the areas of fraud prevention, detection, and resolution. This may include emergency card replacement, emergency cash replacement, blocking lost or stolen cards, telephone-based activation, and a opportunity to offer value-added services to cardholders.
• Provide cross-referral services with fraud management, outbound notifications detailing card stoppages, and evaluating transactions and spending history to assess the likelihood of fraud.
• 5 hours required on Mondays and/or Fridays.

• Outbound Calls:
  You will make outbound calls to health plan members to schedule In‑Home Health Evaluations.
• Scheduling:
  You will arrange and coordinate the scheduling of the evaluations.
• Member Communication:
  You will answer member questions and provide support.

• Equipment Must Meet Platform Standards.
• PLEASE NOTE:
  
  AGENTS MUST BE ON WEBCAM DURING CLASS.
• 16 GB RAM or greater.
• Dual monitors are required.
• Webcam required.
• A hardwired Ethernet connection is required.
• CPU Speed:
  Inter® Core i5 processor (6th generation or above) with 4 cores, 2.4 GHz or higher.
• An Apple or Android cell phone is required for secondary code verification.
• Yubi Key provided by the Client.
• Thinscale Program: MUST maintain the most recent version of Windows 11 (fully patched with no pending updates).