Remote Mortgage Advocate - Complaint Resolution

A leading mortgage provider is seeking a Mortgage Customer Service Advocate to work remotely. You will manage complex customer complaints, ensuring timely resolutions while adhering to company guidelines. Ideal candidates should have 3-5 years of experience in a legal complaint environment and expertise in residential mortgage servicing. The position requires strong analytical and communication skills, and the ability to calm irate customers.

A high school diploma is required; a Bachelor's degree is preferred. The compensation ranges from $35.00 to $40.00 per hour, plus an annual bonus.
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