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Customer Success Mgr./ CSM

Remote Engagement Manager — Public Safety & Customer Success

Remote / Online - Candidates ideally in
Chicago, Cook County, Illinois, 60290, USA
Listing for: APCO International
Remote/Work from Home position
Listed on 2026-01-22
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading safety technology firm is seeking an Engagement Manager to partner with public safety agencies. You’ll train and ensure customer satisfaction with the Prepared platform, leveraging your public safety operations expertise. This fully remote role involves up to 75% travel. Candidates must have a robust background in customer success and an understanding of the 911 communications landscape. They will create impactful relationships and drive product adoption, making a meaningful difference in public safety.
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