Defense and Government Travel Consultant ; entry level ONSITE Ellsworth AFB SD

Job Description - Defense and Government Travel Consultant I (entry level) ONSITE Ellsworth AFB SD

Defense and Government Travel Consultant I (entry level) ONSITE Ellsworth AFB SD

Do you want to work in a collaborative, international environment — whether in person or remotely? Are you experienced and/or passionate about providing top-quality customer service? Do you enjoy interacting with people who care about their work and each other? If the answer is “yes”, we should talk.

Many of the world’s best-known and biggest companies and governments around the globe rely on CWT to keep their people connected – anywhere, anytime, anyhow – by providing an efficient, safe, and secure government travel experience across six continents.
As a Defense & Government travel consultant (what we call a travel counselor), you will provide outstanding customer service through various channels to corporate travelers before, during, and after their business trips.

Welcome to a culture of caring

Joining CWT means becoming part of a collaborative, close-knit, global community. Our “people first” ethos starts with our colleagues. As a member of the CWT team, you’ll see that our core value of caring runs deep.

We actively look for people who bring a positive attitude to work with them and that’s reflected in the atmosphere in our offices, remote teams, and contact centers, and the dynamic between colleagues.

CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories.

Your mission, should you choose to accept it…

Through our winning combination of outstanding people and innovative technology
, we’re focused on ensuring that the travel experience of our customers is an unforgettable one from start to finish, for all the right reasons.

On a day-to-day basis, you will:

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Escalate most complex bookings to more experienced staff
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues

Qualifications

No experience in defense & government travel? No problem. Your passion for service excellence and your commitment to supporting your team is what’s most important to us.

The kind of attributes we’re looking for in new team members include:

• Languages:
  
  English fluent – written and spoken, 2nd language a plus
• Knowledge, Skills, and Abilities (KSAs):
  Detail-oriented, Good verbal and written communication skills, Basic MS Office
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too
• Strong teamwork skills
• A positive, “can do” attitude
• Willingness to learn and grow

Optional experience that’s a plus

• Any travel industry-related experience
• Customer Service

CWT accepts Military experience/certifications as substitute for some requirements.

What’s in it for you?

• Hands-on paid training in the travel industry
• Competitive compensation — including shift differentials, referral bonuses, and supplier incentives
• 3 weeks of vacation, 14 days of paid holidays, and 7 days of sick leave each full year
• Both on-site and home-based positions available
• Flexible working options:
  Full-time, part-time, working nights and weekends
• Employee discounts and supplier incentives
• Employee Assistance Program & Employee Resource Groups

Salary Range between USD 33,000 - 35,000 yearly

CWT is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.