Bilingual Tech at Multnomah County Library; age + Referral

Give Bilingual Tech Help at Multnomah County Library (age 18+) Referral

Do you always get asked by friends and family members to help with their tech issues - and love it? Share your tech skills with library patrons who need help with mobile devices, websites, downloading, e-readers, getting started with tech, and more. Tech Help sessions involve working with people one-on-one and using a variety of devices. Empower patrons by improving their computer skills and their access to information.

All open positions listed below require bilingual fluency unless noted. See below for details.

• Saturdays 2:00 - 4:00 pm:
  Cantonese/English fluency

One weekly shift for a minimum of 6 months. Start dates are flexible and the day and time of your shift will be decided in collaboration with the Tech Help team.

• Help people use the Internet and assist with their email accounts
• Teach patron resources related to Microsoft Office, Google Docs, Home Office and other office productivity software
• Assist patrons with learning about personal electronic devices like e-readers, cell phones, laptop computers, tablets and various applications
• Help people use the library catalog and other library electronic resources
• We do not perform repairs or troubleshoot equipment problems or failures

• Enjoy teaching people new skills and problem-solving with others
• Patience to work with novice computer/smartphone users
• Proficient knowledge of basic computer & smartphone components, Internet, and email
• Proficient knowledge of computer software & smartphone apps, or the desire to learn it
• Ability to work independently
• Enjoy working with people with diverse educational, cultural and socioeconomic backgrounds
• Ability to work with older adults
• Age 18 or older
• Ability to pass a criminal record check. Results of the records check will be reviewed on an individualized basis. A conviction is not an automatic bar to volunteering
• Fluent in English and another language (depending on location)

• Tech Help shadowing
• Onsite orientation and training
• Feel that you are making a difference in someone’s life
• Empower people to use technology
• Promote lifelong learning
• Learn more about adult learning styles
• Get frontline experience working with library patrons

Multnomah County Library's mission is empowering our community to learn and create. Volunteers will partner with patrons and support them in their digital literacy goals.

Volunteers must be 18 years of age or older to participate in this opportunity.

Click on “Express Interest” below if you are interested in helping out!

This is a Referral Opportunity, which means it is run directly by one of our nonprofit partners. Once you express interest, someone from the partner organization should follow up with you shortly to discuss confirming you as a volunteer for this opportunity.

Please note, your hours may not be recorded in your Hands On Greater Portland account since this is a partner-managed opportunity.