Customer Service Representative

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address customer concerns effectively.

Customer Service Job Duties and Responsibilities

• Deliver excellent customer care by assessing customers' needs and providing accurate answers, troubleshooting, or guidance for a positive experience.
• Handle incoming calls, emails, chats, and interactive voice response systems efficiently.
• Learn and adhere to all customer service procedures and policies.
• Strive to meet and exceed personal and team targets.
• Record, organize, and maintain customer interactions and account updates.
• Upsell products or services when appropriate.
• Schedule callbacks and appointments to resolve customer needs.

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills over the phone and other platforms.
• Basic computer proficiency.
• Ability to multitask effectively.
• Strong time management and prioritization skills.
• Active listening skills, with the ability to relay information clearly and address questions or concerns.
• Customer-focused attitude to ensure positive experiences and resolutions.
• Flexible hours and remote work options.
• Health insurance (including dental and vision).
• Excellent retirement plan.
• Opportunities for advancement into other positions and management roles.