Dispatcher, Customer Service​/HelpDesk

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement

A mobile grooming dispatcher is responsible for selling mobile grooming services by highlighting convenience, one-on-one services, cage-free environments, and easy booking. They will coordinate and manage the scheduling of appointments for mobile pet groomers, handle customer communication, optimize travel routes, and ensure the smooth operation of daily tasks. This role involves assigning groomers to customer locations based on availability and proximity, maintaining accurate records, and resolving any scheduling issues that arise.

• Base pay plus bonus
• Semiannual performance bonus
• In person paid training and events
• Paid ongoing training, Aussie Pet Mobile training, and mentorship opportunities
• Employee recognition through company events, swag, and additional incentives!
• Tools/supplies provided

• Customer Service:
  Handle incoming calls and messages, comfortable plus selling, schedule appointments, and address customer inquiries regarding mobile grooming services.
• Appointment Scheduling:
  Use scheduling software to efficiently book appointments based on customer availability, groomer schedules, and geographical location.
• Route Optimization:
  Plan efficient daily routes for groomers, minimizing travel time and maximizing productivity.
• Communication with Groomers:
  Relay appointment details, special requests, and updates to groomers clearly and promptly.
• Data Management:
  Maintain accurate customer records, including pet information, contact details, and grooming history.
• Conflict Resolution:
  Resolve scheduling conflicts, address customer concerns, and manage potential issues with groomers.
• Ongoing support from management and company owners

• Exceptional communication and interpersonal skills to interact effectively with customers and groomers.
• Strong organizational and time‑management abilities to handle schedules.
• Customer service orientation with the ability to resolve inquiries and problems promptly.
• Employee Perks & Financial Benefits (via Paychex) All of our benefits and financial tools are offered directly through our payroll system, Paychex, making everything simple, secure, and easy to manage: 401(k) retirement plan, Affordable health benefits & employee discounts, Personal loan options, Paychex Pay Banking for convenient access to your pay, Financial wellness support through Fin Fit, Tax prep services with Turbo Tax or H&R Block, Direct deposit (including Pay Pal), Auto, home & renters' insurance through Allstate, SoFi at Work for student loan refinancing and financial tools, Aflac insurance policies, Perpay — shop now, pay overtime, and rebuild your credit.

• This is a hybrid role that combines remote dispatching with required in-person responsibilities.
• Training is conducted in person to ensure full understanding of our systems, processes, and service standards.
• Company events, meetings, and operational support are attended in person as needed.
• Daily dispatching and administrative tasks are performed remotely once training is completed.
• Candidates must be located within the Collier/Lee County of Florida and able to reliably attend in‑person training, events, and occasional on‑site needs while working remotely for regular dispatching duties.

• Founded in Australia in 1996, Aussie Pet Mobile established its global headquarters in the United States in 1999 and has since grown to become the world's leading mobile pet grooming franchise.
• Our custom‑designed mobile pet grooming vans come equipped with air conditioning, heating, electricity, and water—without the need for external hookups. We prioritize eco‑friendliness and provide a spacious, comfortable environment for pets to move freely, allowing groomers to focus on each pet’s individual needs.
• At Aussie Pet Mobile, we offer a 100% cage‑free, one‑on‑one grooming experience—all in the convenience of our clients' driveways.

• Entrepreneur's 2024 Franchise 500: “Best of the Best” Franchises
• Fran Serve’s FRAN‑TASTIC BRANDS 2024
• Top 500 Franchises on Entrepreneur’s 2024 Franchise 500

At Aussie Pet Mobile, working here isn’t just a job—it’s a community where we come together for the love of pets.

Apply now to start a career that loves you back!

Flexible work from home options available.