Work From Home Customer Support Specialist; Entry-Level

About Us

For more than six decades
, we’ve focused on one mission: protecting families and creating careers that offer stability, growth, and purpose. We are a team-driven organization that supports communities across North America through long-standing partnerships with unions and associations
.

Our culture is built around development, mentorship, and integrity
. We believe that when people have the right support and the right environment, they can achieve exceptional results. Every member of our team plays a meaningful role in helping families secure their financial future.

As a representative, you will serve as a trusted advisor to individuals who have already requested information about their benefits. Your focus is on guiding, educating, and ensuring they understand their options.

This role involves no cold calling
. Instead, you’ll engage in genuine conversations, build trust, and help families make informed decisions about their coverage — all while developing skills that support long-term success and leadership opportunities.

• Build strong relationships through consistent, professional communication

• Explain benefit options clearly and help clients choose what suits their needs

• Provide empathetic, client-focused service at each step

• Work with leadership to refine processes and improve client experience

• Participate in ongoing training and skill development

• Strong communicators who enjoy working with people

• Individuals with a positive attitude and a genuine desire to help

• Organized, dependable professionals who succeed in a remote environment

• Fast learners who want to grow and take on new challenges

• Experience in customer service, sales, or insurance is helpful — but not required

• Must be legally eligible to work in Canada or the United States

• Fully remote flexibility with a supportive team environment

• Weekly compensation with opportunities for bonuses

• Structured training and mentorship from experienced leaders

• Clear advancement path for those seeking leadership roles

• A collaborative, mission-driven culture grounded in integrity

• The opportunity to make a real, lasting impact on families every day