Customer Service Trainee

About Our Organization

For many years, we’ve made it our purpose to stand behind the working families who keep North America moving forward. Our partnerships span
thousands of unions and member-based groups
, allowing us to provide their communities with straightforward, trustworthy information about the supplemental benefits available to them.

We are proud to be the
only benefits provider fully represented by union labor
, and with that distinction comes a deep commitment to integrity, accountability, and service. Families count on us to guide them—and we take that responsibility seriously.

This role goes beyond the convenience of working from home. It’s a chance to support people who have
asked for our help
, not random leads. You’ll be connecting with union members who want clarity on their benefit options and are looking for someone who can walk them through the details with patience and professionalism.

Your day-to-day work includes:

• Reaching out to members
  through scheduled calls or virtual meetings

• Leading benefit consultations
  and reviewing their available options

• Translating program details
  into clear, understandable explanations

• Completing digital applications
  with accuracy and care

• Maintaining long-term relationships
  through thoughtful follow-up

Every conversation you have adds value. You help families feel secure, informed, and confident in the protection they choose.

• Consistent Weekly Pay
  with additional bonus opportunities

• Defined Advancement Paths
  for those aiming to grow into leadership

• Flexible Scheduling
  that supports a healthy work–life balance

• Fully Remote Work
  supported by proven systems and digital tools

• Residual Income Potential
  , offering continued earnings over time

• Health, Dental & Vision Benefits
  available

• Ongoing Training & Mentorship
  to support your professional development

• Annual Incentive Trips
  , fully paid, to top destinations like Las Vegas, Disney, Puerto Rico, Cancun, and the Bahamas

This role is ideal for individuals who bring:

• Strong communication and interpersonal skills

• Solid organizational habits and dependability

• A genuine desire to support, educate, and serve others

• A high school diploma or equivalent

• Customer-facing experience (useful but not required)