Customer Service Representative Job Indianapolis Indiana USA,Customer Service/HelpDesk

Position: 4574 – Customer Service Representative
Location: Indianapolis

Customer Service Representative – Indianapolis, IN

Job Description:

Our client’s Customer Service Representatives serve their customers via telephone and email. They thoroughly and efficiently gather participant information, access and address concerns and issues, educate the participant where applicable to prevent the need for future contacts and document interactions. CSRs do all of this in a timely, professional and service-oriented manner.

General responsibilities include:

Provide excellent customer service and one call issue resolution

Handle incoming phone calls and assigned email requests along with escalated items

Assist participants with registration and log in issues

Assist participants with navigation on the client site for their specific program

Assist participants with overall questions concerning the applications available to them on the private portal

Work with Account Management on escalated issues of a non-routine nature

Assist members complete the client’s Health Survey over the phone

Perform other, varied job-related duties as assigned

Required Skills:

1-3 years of experience in a technical call center environment or transferable skills

High School Diploma or GED

Demonstrated customer service and issue resolution skills

Strong detail orientation and listening skills

Proficiency in the utilization of computer software applications, including MS Word and MS Excel

Effectively communicate both verbally and in writing

Pleasant telephone voice, tone and manner

Willingness to work a flexible schedule and overtime when needed

Successful completion of a background check and drug screen is required

Additional info:

Hybrid in office and virtual role (~2 days/week in office).

IMPORTANT:

Training/start is ALL onsite in the office in Indianapolis, IN.

This is a HYBRID ROLE. In office attendance is expected throughout the contract.

In office training is mandatory.

CSRs will be in office the first few weeks after training BEFORE working from home.

The office will remain open for those that do not desire to work from home.

CSRs must live within 1 hour or less of the office due to the hybrid role.

Main points:

MAY CLASS (9 contractors)

Interviews can start as soon as we can (early as 4/12/23)

Offers will go out shortly after interviews

Training Wednesday 5/17/2023 to 5/31/2023 (Training schedule 8:30am-5:00pm)

Monday 5/29 we are closed for Memorial Day

Training is vital to success, candidates must commit to being here each day during training

Lunch is provided on day 1

Shifts will start on Thursday 6/1/2023

Possible shifts after training M-F 830a-5p, 900a-530p, 930a-6p, 1030a-7p, 1130a-8p. Shifts are permanent and will not change once they accept the offer.

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