Collections Specialist

Mortgage Collections - $17/hour

Express Employment Professionals is currently recruiting for a REMOTE Mortgage Collections position
.

• Handle billing and collections inquiries.
• Generate revenue for clients by ensuring timely and accurate payments.
• Assist consumers in preventing home repossession through financial planning.
• Perform basic office duties such as faxing documents, typing invoices, and answering phones.
• Demonstrate proficiency email etiquette and communication skills.
• Exhibit outstanding follow‑up skills to maintain consumer/client relationships.
• Sit and talk on the phone via headset for extended periods of time.

• Meet the assigned minimum number of phone calls/attempts/accounts per day.
• Typing score of 40 WPM.
• Maintain attention to detail in data entry and recording conversations.
• Be familiar with applicable software, FDCPA laws, and state laws.
• 1 year of experience in a call center handling debt collection.
• Ability to work second shift.
• Proven performance in calls, contracts, promises, payment overage, and all elements of bank and retail collections (preferred).
• Ability to work independently from home in a quiet, uninterrupted environment.
• Understanding of the negotiation process to obtain maximum possible payments.
• Ability to take constructive criticism and strive for success.
• High School Diploma or equivalent.
• Stellar attendance and punctuality are required.
• Good tenure at previous jobs (2+ years in a relevant field).

• Monday
  -Friday 11AM – 8PM (1 hour lunch)
• One Saturday every 4 weeks from 9AM – 3:30PM
• Temp-to-hire
• Full-time
• Optional and Mandatory overtime
• Training will be provided but is remote as well.

• Work from home with all equipment provided (internet access and office supplies not included).
• Holiday and Vacation pay accrual
• Medical insurance
• 401(k)
• Referral bonus
• Opportunities for internal progression and promotion

• Call Magy at (865) 273 - 2158 or send resume over to
• Stop by our office M-F between 8 am and 4 pm – 631 William Blount Drive, Maryville, TN
• Fill out an online application