Customer Service and Sales Train on site​/Home Office Program

Attached resume is required in order to be considered for position.

Schedule range will be between 12:30pm and Midnight. Must be able to work a Saturday or Sunday. Available schedule will be discussed at time of job offer.

This position requires you to complete training on site at 14000 Citicards Way, Jacksonville FL 32258. After training, you may have the option to participate in our Home Office Program where you will work from home as long as you are performing in role, have proper working conditions, and technology that is required.

• Competitive rates start at $19/hr!
• Day 1 Health Benefits!
• State of the Art facility
• Flexible Work Strategies
• Collaborative team environment
• 401(k) match
• Tuition Reimbursement

The Service and Sales Specialist is an entry level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team. The overall objective of this role is to provide resolution to client inquiries while identifying cross sell opportunities.

• Assist in evaluating client financial needs to identify and offer new Citi products and solutions
• Interact with customer inbound calls and provide customer service, as necessary
• Align client needs to product service solutions within a complex sales-based environment
• Communicate the value and benefits associated with Citi products and services to clients
• Achieve monthly individual/team-based established sales goals
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• 1-3 years of relevant experience
• Sales and customer service (financial services, call center, retail) experience preferred
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated problem-solving and decision-making skills

• High School diploma or equivalent

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility w Citi’s EEO Policy Statement and the Know Your Rights poster.