Online Customer Chat Specialist

Job Brief

Eventus exists to support finance teams of midsize and rapidly growing public and private firms with fractional resources. Fundamentally, our clients have the exact same finance needs and requirements for quality as large firms. What they don’t have is the same transaction volume. Therefore, they can’t justify hiring the full-stack, full-time finance and accounting teams they need to achieve the level of quality demanded.

This inevitably leads to unmet needs and extra stress.

Over ten years, we’ve built our business by getting our hands dirty and playing a key role in our clients’ financial operations to solve this problem. We can support the entire back-office from basic accounting to providing CFO leadership and or aiding the SEC reporting and listing process. We add value by providing flexibility – the right person (or people) with the right expertise for the job, at the right price.

And we do it with a planning process that makes sure clients “measure twice and cut once” ensuring superior execution.

• Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
• Create relationships with new customers to better understand and achieve their needs
• Respond to the customer questions, inquiries, requests and problems accurately, concisely and appropriately
• Promotes interest in client products and services
• Consistently achieves established standards of the position
• Continually portray and project a positive and professional image.
• Provide administrative support to the customer service team
• May assist with overflow work and other duties as needed

• Strong English verbal and written communication skills
• Attention to detail and accuracy a must
• Excellent email handling skills
• Strong customer service focus with the ability to empathize as well as prioritize customers' needs
• Must be able to multi-task
• Solid sales acumen
• Minimum typing skills of 30 words per minute
• Determination to succeed
• Personal accountability is a necessity
• Contact Center background preferred