Customer Success Manager; Drone Detection

Confidential Search – Peskind Executive Search
Customer Success Manager
Location: Remote (U.S.) – Preference for candidates in Mountain or Pacific Time Zones Type: Full‑Time

Our client is a rapidly growing technology company providing advanced solutions at the intersection of aerial intelligence, AI‑driven analytics, and enterprise software. Their platform enables organizations in critical industries—such as infrastructure, energy, public safety, and environmental management—to improve safety, efficiency, and operational decision‑making.

With strong momentum and a mission‑driven culture, the company is expanding its Customer Success team to ensure clients achieve maximum value and long‑term impact.

We are seeking a Customer Success Manager (CSM) to partner with enterprise clients and ensure successful adoption, engagement, and growth. The CSM will serve as the primary post‑sale relationship owner, focused on driving client outcomes, retention, and expansion opportunities. Experience with corrections/jails/prisons and the criminal justice system is ideal.

This role is ideal for someone with a strong background in account management, customer advocacy, and solution delivery—who thrives at the intersection of technology and client impact.

• Serve as the main point of contact for assigned enterprise clients across onboarding, adoption, and renewal.
• Develop deep understanding of customer use cases and align platform capabilities to client goals.
• Drive user training, enablement, and best practices to maximize value realization.
• Partner with Sales to identify and pursue expansion opportunities within accounts.
• Collaborate with Product and Engineering teams by providing client feedback and insights.
• Track account health, mitigate churn risks, and ensure contract renewals.
• Build long‑term, trusted advisor relationships with key decision‑makers and stakeholders.

• 3+ years of experience in Customer Success, Account Management, or Client Services in a SaaS or enterprise technology environment.
• Proven ability to manage enterprise accounts with multiple stakeholders.
• Strong communication, relationship management, and problem‑solving skills.
• Experience working with state/local government, energy, utilities, or industrial clients is a plus.
• Highly organized with the ability to manage multiple priorities in a remote environment.
• Passion for customer advocacy and driving measurable business outcomes.

• Opportunity to shape customer success within a high‑growth, cutting‑edge technology company.
• Direct impact on mission‑critical clients across infrastructure, government, and energy.
• Competitive compensation package with base + performance incentives.
• Comprehensive benefits and a collaborative, remote‑first culture.

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