Customer Service
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-01-22
Singapore
Listing for:
Paris Baguette Singapore
Remote/Work from Home
position Listed on 2026-01-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Mgr./ CSM
Job Description & How to Apply Below
Apex Logistics International (S) Pte Ltd is hiring a Full‑time Customer Service Staff role in Tampines, Singapore.
Apply now to be part of our team.
Requirements for this role- Looking for candidates available to work:
- Mon morning
- Mon afternoon
- Mon evening
- Tue morning
- Tue afternoon
- Tue evening
- Wed morning
- Wed afternoon
- Wed evening
- Thu morning
- Thu afternoon
- Thu evening
- Fri morning
- Fri afternoon
- Fri evening
- Sat morning
- 2‑3 years of relevant work experience required for this role
- Expected salary: $3,000 – $3,500 per month
- Interface with customer and optimizing quality of service, business growth and customer satisfaction
- Focal point to coordinate for day‑to‑day activities between stakeholders to achieve smooth transactions and build excellent working relationships
- Handling local & overseas as well as internal and external customer enquiries, addressing concerns and offering solutions
- Serve as backup to internal support group
- Set up customer database, process bookings and execute pertinent orders
- Manage shipping documentation (import/export) formalities efficiently to ensure absolute accuracy and compliance of procedures
- Responsible for maintaining timely tracking status accuracy and schedules for all jobs
- Prepare quotations
- Maintaining internal/external KPIs and SOPs to meet customer requirements
- Any other ad‑hoc additional functions mandated by Management
- Import/Export experience in freight forwarding with leadership experience will be an advantage
- Ability to work in a fast‑paced and deadline‑driven office environment
- Knowledge of Import/Export regulations and documents
- Ability to multi‑task, prioritize, and manage time effectively
- Understanding of profitability and loss and how to plan to drive growth
- Excellent verbal & written communication skills
- Exceptional customer service and follow‑up skills
- Responsible for booking, customs clearance, communication with foreign agents.
- Coordinate with overseas and local branch for operation and rate issues.
- Develop new business from existing customers to increase business volume and contribute to profits of the company
- Required to liaise with Mandarin speaking stakeholders from overseas, proficient in Mandarin will be beneficial
- Proficient in Microsoft Office Applications
- 5.5 days work week, 9am‑6pm (Mon‑Fri), 9am‑1pm (Sat, work from home)
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