Customer Service Agent FL

Employer Industry: Business Process Outsourcing (BPO) Why consider this job opportunity

• Competitive compensation based on experience
• Opportunities for career advancement and internal promotions
• Engaging work environment focused on teamwork and collaboration
• Comprehensive health benefits available after 90 days for full-time employees
• Incentives and rewards through contests that include cash bonuses and prizes
• Paid time off and a casual dress code for comfort while working

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunities and apply sales skills to upgrade services
• Explain and position products and processes to customers effectively
• Ensure first call resolution through problem-solving and effective call handling

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

• Strong team orientation and customer focus
• An aptitude for conflict resolution, problem solving, and negotiation
• Ability to thrive in a fast‑paced environment with change and ambiguity
• Excellent interpersonal skills and the ability to build relationships with team members and customers

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Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.