Customer Service Representative - Work From Home
Remote / Online - Candidates ideally in
Middle River, Baltimore City, Maryland, 21220, USA
Listed on 2026-01-21
Middle River, Baltimore City, Maryland, 21220, USA
Listing for:
Reliance Matrix
Remote/Work from Home
position Listed on 2026-01-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Answer inbound calls providing customer service to Policyholders, Employees, Brokers, and Claimants;
Utilize company resources and systems to accurately document and track customer interactions;
Maintain a comprehensive knowledge of company products and services in order to effectively assist customers with their needs;
Collaborate with other team members and departments to ensure a smooth and efficient customer service experience;
Proactively reach out to customers to follow up on inquiries or offer support;
Continuously strive to meet and exceed customer satisfaction goals set by the company.
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