Client Support Specialist

Location:

Remote

Employment Type:

Full-Time

Quick Start Inc. provides online IT certification courses, bootcamps, and workforce development training to help individuals and organizations develop in-demand tech skills. They emphasize personalized learning, career services, and support for students and clients throughout their training journey.

As a Client Support Specialist at Quick Start Inc., you will be a key member of the client/customer support team responsible for delivering exceptional service to both prospective and enrolled clients. Your work ensures that clients receive timely assistance with questions, technical issues, onboarding tasks, and ongoing support throughout their training or service experience.

• Respond to client inquiries through phone, email, live chat, and ticketing systems promptly and professionally.
• Address questions about Quick Start programs, training logistics, scheduling, enrollment processes, and account issues.
• Provide troubleshooting assistance for basic technical issues and coordinate escalations to technical teams when needed.

• Guide new clients through onboarding processes, ensuring they are set up with the proper tools, access, and program information.
• Follow up with clients to confirm satisfaction and help resolve ongoing concerns.

• Accurately log all client interactions and outcomes in customer relationship management (CRM) systems.
• Compile regular reports on support trends, common issues, and feedback to inform improvements.

• Work cross-functionally with sales, technical support, and program teams to resolve client issues and advocate for client needs.
• Communicate recurring issues or feedback to improve service offerings and client experience.

• Participate in quality reviews, training sessions, and performance evaluations to maintain high support standards.
• Help expand the company’s support knowledge base and client support processes

• High school diploma or equivalent; associate degree or bachelor’s preferred.
• Strong written and verbal communication skills.
• Excellent customer service mindset; comfortable handling inquiries with empathy and professionalism.
• Comfortable learning new software platforms, CRM tools, and support systems quickly.
• Ability to manage multiple tasks and client conversations simultaneously in a remote environment.

• Prior experience in customer service, client support, or technical support roles.
• Familiarity with online learning platforms or training services.
• Knowledge of CRM tools (e.g., Zendesk, Salesforce) and basic troubleshooting skills.

While exact compensation can vary by region, experience, and specific client service focus, typical ranges for similar roles with companies that provide remote support include:

• Hourly Pay: $35–$38 per hour for entry-level client support specialists with opportunity for increases based on performance and tenure.
• Performance Incentives:
  
  Bonus pay tied to customer satisfaction metrics, attendance, or productivity goals.

• Medical, Dental & Vision Insurance (employer-sponsored plans)
• Health Savings Accounts (HSAs) or Flexible Spending Accounts (FSAs)

• Paid Time Off (PTO) and Paid Holidays
• Flexible remote work schedule
• Sick leave and parental leave where applicable

• 401(k) retirement plan with optional employer match
• Performance-based bonuses or pay increases
• Direct deposit and competitive pay increments for tenure and performance

• Training programs and mentorship opportunities
• Career progression paths into senior support or client success roles

• Home office stipend (internet, equipment, etc.)
• Virtual team events and remote engagement initiatives