Customer Service Representative; Remote

Why consider this job opportunity

• Comprehensive benefits package including medical, dental, and vision insurance
• Salary up to 12 company‑paid holidays
• 401(k) plan with employer contributions
• Tuition reimbursement for continued education
• Access to employee assistance programs and wellness resources
• Opportunity to work in a diverse and inclusive environment that promotes growth and career advancement

• Provide timely and accurate information to customers regarding their order status and product information requests
• Process customer returns in accordance with established department policies and procedures
• Collaborate with the Medical Billing department to resolve disputed billing charges
• Offer feedback to Customer Service Management regarding service failures or customer concerns
• Partner with Sales Representatives to meet or exceed customer service expectations

• Minimum of 1 year of experience in the medical industry or call center/customer service environment
• High School Diploma or general education degree (GED)
• Ability to read, analyze, and interpret medical supply publications and technical procedures
• Proficiency in Microsoft Office applications
• Capability to work some evening shifts, weekends, or overtime as needed

• Experience in a medical technology or healthcare setting
• Strong problem‑solving skills and ability to handle various variables
• Excellent communication and interpersonal skills

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