Support Associate, Customer Service​/HelpDesk

Are you looking for a high-energy, strategic, and fast-paced position as a Support Associate? Join Relias, the company changing lives worldwide by helping healthcare organizations improve clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements.

We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program - a great introduction to our company, customers and culture!
• Growth and career advancement opportunities.
  • Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

The expected start date for this position is February 9, 2026
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• Provide quick response times and quality support to our clients via available channels, with work focusing on tickets of a transactional nature.
• Work collaboratively in a team environment to help answer questions, share knowledge, and shadow/reverse shadow with new employees during their onboarding.

• Client Relationship Management
  
  Experience:
  
  Effectively manage client relationships by understanding their needs, improving satisfaction, and driving long-term success through exceptional support.
• Client Discovery:
  Quickly assess client challenges and identify solutions that fit their needs, setting the foundation for strong, ongoing partnerships.
• CRM Tool Management:
  Proficiently use CRM tools to track client interactions, manage cases, and maintain accurate records, ensuring a seamless support experience.
• Ability to Master Relias Platform Knowledge:
  Master the Relias Platform's features and functionalities, troubleshoot issues, and optimize platform use to enhance client efficiency.
• Ability to Gain Relias Product Knowledge:
  Understand Relias products thoroughly, troubleshoot effectively, and maximize product use to meet client needs and drive value.
• Bachelor's Degree.

• Previous customer service experience.
• Experience with a Customer Relationship Management tool.
• Able to read, write and speak Spanish proficiently.

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.

This position is being hired for our 11am - 8pm shift, Monday - Friday.

Relias is an Equal Opportunity Employer and a Drug-Free workplace.

Company:
Relias LLC | Job