Bilingual Customer Service and Sales Representative

Employer Industry: Insurance Services

• Salary up to $31.88 per hour
• Comprehensive medical, dental, vision, and wellbeing benefits
• Competitive 401(k) contribution and pension plan
• Annual incentive and 23 days of paid time off accrued annually for full-time employees
• Primarily home‑based role with 80% remote work flexibility
• Opportunities for professional development and training

• Respond to customer inquiries regarding billing, policy coverage, and policy changes through various communication channels
• Take ownership of customer requests to ensure complete satisfaction
• Make informed decisions and take appropriate risks to enhance customer experience
• Build relationships with customers to foster product loyalty and retention
• Collaborate with partners to support customers across multiple programs

• Must be available and punctual for scheduled work shifts
• Property & Casualty Producer’s License or willingness to obtain it with employer assistance
• Working skills developed through formal training or relevant work experience
• Ability to identify and assess problems using standard procedures
• Strong communication skills to effectively interact with customers and partners

• Experience in customer service within the insurance industry
• Familiarity with federal and state regulations related to insurance
• Knowledge of LEAN concepts and continuous improvement practices
• Ability to work collaboratively in a cross‑division environment
• Previous experience in a remote work setting