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Customer Service Rep HelpDesk/Support

Remote Mortgage Advocate - Complaint Resolution

Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listing for: Carrington
Remote/Work from Home position
Listed on 2026-01-27
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading mortgage services company is seeking a Mortgage Customer Service Advocate to remotely handle escalated customer complaints and ensure compliance with regulations. Ideal candidates will have 3-5 years of experience in a legal complaint context and residential mortgage servicing. Responsibilities include researching complaints from various channels and providing timely responses. The role requires excellent communication skills and the ability to work PST business hours.

Competitive pay and comprehensive benefits are offered.
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