Customer Service Professional

Employer Industry: Life Insurance and Financial Services

• Salary range up to $57,625
• Flexible remote work environment
• Comprehensive benefits package including health, dental, and wellness programs
• Generous paid time off, including up to 11 holidays and 150 hours of vacation
• Opportunities for career growth and professional development
• Supportive and inclusive workplace culture

• Deliver reliable and professional service to clients, ensuring customer satisfaction and loyalty
• Provide effective, timely resolutions to customer inquiries, aiming for first-call resolution
• Maintain a positive and cooperative tone with customers and coworkers to enhance company perception
• Collaborate with team members to accurately resolve issues and meet service levels
• Stay updated on product and policy changes through ongoing training to effectively meet customer needs

• Proven experience in customer service, preferably in the insurance industry
• Excellent time management skills with the ability to prioritize tasks effectively
• Strong teamwork and collaboration abilities, especially under pressure
• Proficient in computer operations and technology use for customer service enhancement
• Highly customer-focused with a practical approach to resolving issues

• Previous experience in the insurance sector is a valuable asset
• Demonstrated creative problem-solving skills and a flexible attitude
• Strong organizational skills and attention to quality

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.