Customer Service Professional

Why consider this job opportunity:

• Salary up to $57,625
• Opportunity for career advancement and growth within the organization
• Flexible remote work environment
• Comprehensive benefits package including health, dental, and wellness benefits
• Generous paid time off program, including up to 11 paid holidays and 150 hours of vacation
• Supportive and inclusive work culture that values employee well-being

• Deliver reliable and professional service to clients, fostering customer satisfaction and loyalty
• Provide effective, timely resolution to customer inquiries, aiming for first-call resolution
• Maintain a positive tone with customers and coworkers to enhance the company's marketplace perception
• Collaborate with team members to accurately resolve issues and meet service levels
• Stay updated on product, industry, and policy changes through ongoing training

• Proven experience in customer service, preferably in the insurance industry
• Excellent time management skills and the ability to prioritize tasks effectively
• Strong teamwork and collaboration abilities, with the capacity to work well under pressure
• Proficient in computer operations and technology use to enhance customer service
• Highly customer-focused, with a commitment to resolving issues and meeting client needs

• Experience in the insurance industry is considered a valuable asset
• Creative problem-solving skills and a flexible attitude towards challenges