Tenant Liaison Officer

Location: Mytchett

We are thrilled to announce a fantastic opportunity for a Tenancy Liaison Officer to become part of our team in Wakefield/Yorkshire on a 12-month fixed-term contract . This customer-centric position plays a crucial role in ensuring that residents receive comprehensive support before, during, and after the scheduled improvement works on their homes. Serving as the main point of contact for customers, you will facilitate communication between residents, contractors, project teams, and internal staff, all while striving to create a positive customer experience throughout the duration of the planned works.

This role is perfect for someone who enjoys engaging with people, excels in a dynamic setting, and takes satisfaction in addressing concerns and keeping customers informed. Together Housing Group:
We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities. Diversity & Inclusion:
As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - (Use the "Apply for this Job" box below). Requirements

Key Responsibilities for the Tenant Liaison Officer Serve as the primary contact for customers during improvement projects, ensuring clear and timely communication regarding timelines, contractors, disruptions, preparations, risks, and outcomes. Undertake home visits to support consultation and engagement activities Gather customer choices for colours, materials and finishes, ensuring information is accurately recorded and shared Prepare and deliver consultation events, presentations and publicity materials, including occasional evening or weekend work Work closely with Project Coordinators and contractors to support programme delivery and ensure customer information is provided on time Arrange alternative accommodation and respite solutions for customers who cannot remain in their homes, including vulnerable, older or disabled residents Monitor contractor performance through site visits and report issues promptly Handle customer enquiries and complaints sensitively, resolving issues where possible and escalating when necessary Attend meetings, completion handovers and carry out customer satisfaction surveys Process disturbance, decoration and compensation claims accurately Maintain accurate records, compile information and carry out general office duties Work in line with company policies, procedures, values, and health and safety requirements, and participate in training and development as required We are looking for a candidate who has A full UK driving license and reliable access to a vehicle.

Strong interpersonal skills with the ability to manage difficult conversations and maintain professionalism. Experience in a customer service role, preferably within housing or a related field. Excellent organizational skills to manage workloads effectively and meet deadlines. Proficiency in using Microsoft Office and CRM systems for data management and reporting. A commitment to equality and diversity, and an understanding of its importance in service delivery.

Experience working in a customer service environment, including managing difficult situations and keeping customers informed Benefits In return, we are offering the successful candidate in the Tenant Liaison Officer Role Starting salary of £28,457 Your work week will consist of a blend of field activities, remote work, and participation in office meetings. 27 days annual leave (rising to 32 over 5 years' service)  bank holidays You will work a total of 37 hours per week, Attractive pension schemes - Local Government Pension Scheme (LGPS) To explore the full range of our award-winning benefits, please click on the link and ensure that you review all that we have to offer - Employee Benefits Link THG reserves the right to close this vacancy early if sufficient numbers of applicants are received.

Therefore, please apply without delay! Please ensure you fully answer the questions on the application form. Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.